Refund policy

Refund & Return Policy

Thank you for shopping with A&E Foodstore. Your satisfaction is our priority. Please review our return and refund policy below.

1. Return window

You have 7 days from the date you receive your order to contact us about a return or refund.

2. Free returns & full refund — damaged, defective, or wrong items

If an item arrives damaged, defective, or incorrect, you are eligible for a FREE return and a full refund. Just contact us within 7 days of delivery with your order number and a photo — we cover the return shipping and refund the affected item(s) in full.

3. Changed your mind? Unopened items can be returned

Unopened, shelf-stable items in their original sealed packaging can be returned for a change of mind — contact us within 7 days of delivery to start the return. For change-of-mind returns, return shipping is paid by the customer and the original shipping charge is not refunded. Once we receive and check the item, we refund the price you paid for the item to your original payment method.

4. Items that can't be returned

For food-safety reasons, fresh, refrigerated, and frozen foods and fresh-baked goods can't be returned for a change of mind, and neither can any item that has been opened. If a fresh, refrigerated, frozen, or fresh-baked item arrives damaged, defective, or incorrect, contact us within 7 days of delivery for a full refund of that item — no return needed. Any other damaged, defective, or incorrect item, including one you have already opened, is covered by section 2.

5. How to start a return or refund

Email us at support@aefoodstore.com with: (1) your order number, (2) the item(s) you want to return or report, and (3) a photo for any damaged or defective item. Our team responds within 1 business day with next steps, including where to send a change-of-mind return.

6. Refunds

Once your request is approved (for change-of-mind returns, once we receive the item), we refund your original payment method within 5 business days. Depending on your bank, it may take a few additional days to appear on your statement.

7. Exchanges

Need a different item? Contact us within 7 days of delivery. Damaged, defective, or wrong items can be replaced instead of refunded. For a change of mind, exchanges follow the same rules as returns in section 3: the item must be unopened and shelf-stable, and you pay the shipping to send it back.

8. Contact

Questions? Email support@aefoodstore.com or text 682-681-1616.